Franchise Support Service

The support that we provide our franchisees starts from your application and before you open your store to continued assistance after your restaurant is open.

Before you Open – as soon as you join our team with work with you to help get you started successfully. This support includes:

  • A 40-hour In-Store training at a local SUBWAY® store
  • An intensive two-week training program at SUBWAY® Training Centre in Brisbane, Australia, or Milford, Connecticut, USA.
  • Helping you find, review and secure a location site for your business,
  • Providing you with floor plans for your specific location to assist you with the restaurant design you require,
  • We also help you order your equipment package to ensure you have the tools to run the business well.

After you Open – our systems are in place to help you operate your business effectively once your restaurant opens. This support includes:

  • In-depth operations manuals that cover a wide range of important topics when it comes to running your business,
  • A consultant assigned to help you in the field, getting started and providing ongoing operational evaluations,
  • Your main contact person at SUBWAY® Franchise Support Service, will help with a wide variety of franchisee services – just a phone call or email away,
  • Our research and development team continually strives to make our great food even better,
  • We also provide you with continuing education in the form of newsletters, emails, voicemails, videos and additional training classes are available to our franchisees.

Marketing Support – our franchisees are provided marketing support two ways:

  1. Franchise Advertising Fund (FAF) – this organization is managed by a board of directors elected from our franchisees with the Development Agent of SUBWAY® Thailand sitting as advisor. The board manages the advertising funds collected from the franchisees. Funds can only be used on programs that support advertising in the market.
  2. SUBWAY® Restaurants also has a dedicated profitability team on hand to help evaluate and make recommendations for your local store marketing efforts. You will work with your Development Agent or consultant and the profitability teams to ensure your marketing efforts are focused to be most effective.

Other Support – Our team’s goal is to help our franchisees maximize their profitability.


The Independent Purchasing Company Asia (IPCA) is a professionally run company that helps franchisees ensure that they are getting the best value for the products they are using in their stores. The IPC’s are directed by a board elected by the franchisees. Because of the vast size of the SUBWAY® system the IPC’s are in position to negotiate the best terms for the franchisees.